Service Desk is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both Users and employees. But also to satisfy both Customer and Provider objectives. "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service.

Features

  • Dashboard & Reports
  • Web-based Platform
  • Customer Portal
  • Auto Responder
  • Email Integration
  • Role-based Access
  • Collision Avoidance
  • Ticket Assignment
  • Ticket Transfer
  • Due Dates
  • Alerts & Notices
  • Canned Responses
  • Internal Notes
  • Attachment Support
  • Email Templates
  • Ticket Filters
  • Service Level Agreements
  • Knowledge Base
  • Error Logging and Notification

Pricing

  • Standard

    S$ 19.90 per month
    • Free SSL Certificate
    • 3 Agents
    • Free Integration with your existing Website 
    • Free API for Data Integration
    • Dashboard & Reports
    • Web-based Platform
    • Customer Portal
    • Auto Responder
    • Email Integration
    • Role-based Access
    • Collision Avoidance
    • Ticket Assignment
    • Ticket Transfer
    • Due Dates
    • Alerts & Notices
    • Canned Responses
    • Internal Notes
    • Attachment Support
    • Email Templates
    • Ticket Filters
    • Service Level Agreements
    • Knowledge Base
    • Error Logging and Notification
  • Professional

    S$ 29.90 per month
    • Free SSL Certificate
    • 5 Agents
    • Free Integration with your existing Website 
    • Free API for Data Integration
    • Dashboard & Reports
    • Web-based Platform
    • Customer Portal
    • Auto Responder
    • Email Integration
    • Role-based Access
    • Collision Avoidance
    • Ticket Assignment
    • Ticket Transfer
    • Due Dates
    • Alerts & Notices
    • Canned Responses
    • Internal Notes
    • Attachment Support
    • Email Templates
    • Ticket Filters
    • Service Level Agreements
    • Knowledge Base
    • Error Logging and Notification
  • Enterprise

    S$ 59.90 per month
    • Free SSL Certificate
    • 10 Agents
    • Free Integration with your existing Website 
    • Free API for Data Integration
    • Dashboard & Reports
    • Web-based Platform
    • Customer Portal
    • Auto Responder
    • Email Integration
    • Role-based Access
    • Collision Avoidance
    • Ticket Assignment
    • Ticket Transfer
    • Due Dates
    • Alerts & Notices
    • Canned Responses
    • Internal Notes
    • Attachment Support
    • Email Templates
    • Ticket Filters
    • Service Level Agreements
    • Knowledge Base
    • Error Logging and Notification
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Service Desk Ticketing

  • Brand: Afizan
  • Product Code: Service Desk Ticketing
  • Availability: In Stock
  • SGD 0.00


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Tags: Service Desk Ticket, Helpdesk, Service Desk, Ticket System, Dashboard, Customer Portal, Auto Responder, Email Integration, Ticket Assignment, Ticket Transfer, Due Dates, Canned Responses, Email Templates, Ticket Filters, Service Level Agreements, Knowledge Base