Overview

Dynamics 365 is a cloud-based suite of business applications designed to streamline various business processes, including sales, customer service, marketing, finance, and operations. It integrates CRM and ERP capabilities, providing businesses with intelligent insights and automation to enhance productivity, improve customer experiences, and drive growth. Dynamics 365 is highly customizable, scalable, and easily integrates with other Microsoft products like Power BI, Office 365, and Azure, making it a powerful tool for businesses of all sizes.

Dynamics 365 is available in several pricing plans, each tailored to meet specific requirements, including:

Dynamics 365 Business Central Essentials

An all-in-one business management solution for small to medium-sized enterprises, integrating sales, service, financials, and operations into a unified platform.

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Dynamics 365 Sales Professional

Boosts sales with AI-driven insights and pipeline management, while integrating seamlessly with other Microsoft tools for enhanced customer relationship management.

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Dynamics 365 Supply Chain Management

Focused on optimizing supply chain operations with tools for inventory management, logistics, planning, and manufacturing, this plan is ideal for industries requiring complex supply chain coordination.

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Dynamics 365 Finance

This plan helps businesses manage their financial operations, including budgeting, reporting, and compliance. It provides advanced analytics to drive financial decision-making.

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How it Works

1. Purchase License

Choose the Dynamics 365 plan that suits your needs, such as Business Central Essentials, Sales Professional, or Supply Chain Management.
Select a subscription term that suits your budget and requirements.
Complete your purchase to receive a portal link for accessing Dynamics 365.

2. Configure Dynamics 365

Log in to Dynamics 365 and customize settings for your organization, including business units, security roles, and entities.
Integrate Dynamics 365 with other applications and services as needed.
Add users to your Dynamics 365 environment and assign appropriate security roles and permissions.
Set up workflows, business rules, and automated processes to optimize operations.

3. Start Using Dynamics 365

Ensure users receive training on how to effectively use Dynamics 365.
Monitor system performance and user activity regularly.
Perform regular updates and maintenance to keep Dynamics 365 secure and up-to-date.

Benefits

Customer Engagement

Delivers personalized experiences and improves customer interactions across marketing, sales, and service.

Unified CRM and ERP

Streamlines operations, breaking down silos between departments for a holistic view of the customer journey.

Automation of Processes

Increases efficiency by automating repetitive tasks, reducing manual errors and operational costs.

Built-in AI and Analytics

Provides actionable insights and predictive analytics, allowing businesses to make data-driven decisions.

Customization

Tailors the platform to specific business needs, enhancing customer satisfaction through specialized solutions.

Scalability

Grows with your business, ensuring that the system adapts as customer and business needs evolve.

Cloud-Based Access

Enables remote work and uninterrupted service, ensuring flexibility for both customers and employees.

Integration with Ecosystem

Improves productivity by leveraging familiar tools like Outlook, Teams, and Microsoft 365.

New Features

AI-Powered Insights

Provides predictive analytics and actionable insights to improve decision-making across sales, marketing, and service operations.

Customer Insights

Unifies customer data from various sources, offering a 360-degree view for better customer understanding and personalized experiences.

Teams Integration

Integrates with Microsoft Teams, enabling real-time collaboration and data sharing directly within the Dynamics 365 platform.

Sales Accelerator

Helps sales teams prioritize leads, automate follow-ups, and suggests the next best actions to boost efficiency and productivity.

Commerce Module

Manages e-commerce and in-store operations, offering tools for personalized shopping experiences across multiple sales channels.

Power Virtual Agents

Enables the creation of no-code chatbots that handle customer queries, automate tasks, and enhance customer service interactions.

Customer Voice

Captures real-time feedback from customers, allowing businesses to enhance customer engagement and improve satisfaction levels.

Fraud Protection

Uses AI to detect and prevent fraudulent transactions, helping businesses protect themselves from payment fraud and risks.

Finance Insights

Predictive financial forecasts, improving cash flow management and streamlining budgeting and financial processes.

Our Services

Needs Assessment

Evaluate business needs to align Dynamics 365 with client requirements.

Solution Design

Design tailored solutions to optimise Dynamics 365 deployment.

Process Automation

Automate processes with Dynamics 365 workflows and Power Automate.

System Integration

Integrate Dynamics 365 with existing systems and third-party apps.

Data Migration

Securely transfer data from legacy systems to Dynamics 365.

Custom Development

Develop custom features and apps to extend Dynamics 365.

Analytics & Reporting

Leverage Power BI or custom reports for data-driven insights.

Performance Tuning

Fine-tune system performance and conduct proactive monitoring.

Install & Configure

Set up Dynamics 365 for best performance and customisation.

Training & Onboarding

Provide user training and onboarding to maximise Dynamics 365 adoption.

System Maintenance

Ensure smooth operation with regular system updates and maintenance.

Technical Support

Offer ongoing technical support to resolve issues and optimise performance.

Pricing

Business Central

^$90/month

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Unlimited users

Multiple companies

Finance management

Sales and marketing

Fulfillment and delivery

Purchasing and payables

Inventory

Supply chain planning

Project management

Warehouse management

Initial setup: +$5,800

Training: +$499/session

Maintenance: +$199/month

Support: +$199/month

Sales

^$83/month

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Sales force automation

Mobile app

Microsoft 365 interoperation

Reporting and dashboards

Customization and automation

Initial setup: +$5,800

Training: +$499/session

Maintenance: +$199/month

Support: +$199/month

Supply Chain

^$233/month

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Core supply chain management

AI and machine learning

Demand planning

Initial setup: +$5,800

Training: +$499/session

Maintenance: +$199/month

Support: +$199/month

Finance

^$233/month

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Core financials

Business performance planning

Business performance analytics

AI and machine learning

Initial setup: +$5,800

Training: +$499/session

Maintenance: +$199/month

Support: +$199/month

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FAQs

Is Dynamics 365 Business Central available on mobile devices?

Yes, Business Central is available on both iOS and Android devices through dedicated mobile apps.
Can Sales Professional integrate with other Dynamics 365 modules?

Yes, Sales Professional integrates seamlessly with other Dynamics 365 modules, such as Marketing and Customer Service.
Is there a mobile app for Dynamics 365 Sales Professional?

Yes, there is a mobile app available for Dynamics 365 Sales Professional, which allows access to sales data and tools on the go.
Can Supply Chain Management integrate with other Dynamics 365 applications?

Yes, it integrates with other Dynamics 365 applications, including Finance and Sales, for a unified business management experience.
Is Dynamics 365 Supply Chain Management suitable for all business sizes?

While it is robust and scalable, it is often best suited for medium to large enterprises with complex supply chain needs.
Can Dynamics 365 Finance be integrated with other Dynamics 365 modules?

Yes, it integrates with other Dynamics 365 modules such as Supply Chain Management, Sales, and Customer Service.
Is there support for international currencies and tax regulations?

Yes, Dynamics 365 Finance supports multiple currencies and tax regulations, making it suitable for global operations.