Service Desk is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both Users and employees. But also to satisfy both Customer and Provider objectives. "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service.
Features
- Dashboard & Reports
- Web-based Platform
- Customer Portal
- Auto Responder
- Email Integration
- Role-based Access
- Collision Avoidance
- Ticket Assignment
- Ticket Transfer
- Due Dates
- Alerts & Notices
- Canned Responses
- Internal Notes
- Attachment Support
- Email Templates
- Ticket Filters
- Service Level Agreements
- Knowledge Base
- Error Logging and Notification
Pricing
-
Standard
S$ 19.90 per month- Free SSL Certificate
- 3 Agents
- Free Integration with your existing Website
- Free API for Data Integration
- Dashboard & Reports
- Web-based Platform
- Customer Portal
- Auto Responder
- Email Integration
- Role-based Access
- Collision Avoidance
- Ticket Assignment
- Ticket Transfer
- Due Dates
- Alerts & Notices
- Canned Responses
- Internal Notes
- Attachment Support
- Email Templates
- Ticket Filters
- Service Level Agreements
- Knowledge Base
- Error Logging and Notification
-
Professional
S$ 29.90 per month- Free SSL Certificate
- 5 Agents
- Free Integration with your existing Website
- Free API for Data Integration
- Dashboard & Reports
- Web-based Platform
- Customer Portal
- Auto Responder
- Email Integration
- Role-based Access
- Collision Avoidance
- Ticket Assignment
- Ticket Transfer
- Due Dates
- Alerts & Notices
- Canned Responses
- Internal Notes
- Attachment Support
- Email Templates
- Ticket Filters
- Service Level Agreements
- Knowledge Base
- Error Logging and Notification
-
Enterprise
S$ 59.90 per month- Free SSL Certificate
- 10 Agents
- Free Integration with your existing Website
- Free API for Data Integration
- Dashboard & Reports
- Web-based Platform
- Customer Portal
- Auto Responder
- Email Integration
- Role-based Access
- Collision Avoidance
- Ticket Assignment
- Ticket Transfer
- Due Dates
- Alerts & Notices
- Canned Responses
- Internal Notes
- Attachment Support
- Email Templates
- Ticket Filters
- Service Level Agreements
- Knowledge Base
- Error Logging and Notification
Service Desk Ticketing
- Brand: Afizan
- Product Code: Service Desk Ticketing
- Availability: In Stock
-
SGD 0.00
Available Options
Related Products
Business Email
Business Email with a clean, minimalist interface and Integrated Calendar, Contacts, Tasks and Notes..
SGD 0.00
Website Design and Hosting
Website Design and Hosting provides information to the public about the company and their services. ..
SGD 0.00
E-commerce Store
E-commerce Store is selling products and services over electronic systems such as the Internet and o..
SGD 0.00
Live Web Chat
Live Web Chat may refer to any kind of communication over the Internet that offers a real-time trans..
SGD 0.00
ONE Smart Office
Small and medium enterprises (SMEs) has difficulties to coordinate with multiple vendors to procure,..
SGD 0.00
ICT Project Workforce
Afizan has been rendering HR operations, sourcing and supply to clients across various industry vert..
SGD 0.00
ICT Operation Workforce
Afizan has been rendering HR operations, sourcing and supply to clients across various industry vert..
SGD 0.00
Tags: Service Desk Ticket, Helpdesk, Service Desk, Ticket System, Dashboard, Customer Portal, Auto Responder, Email Integration, Ticket Assignment, Ticket Transfer, Due Dates, Canned Responses, Email Templates, Ticket Filters, Service Level Agreements, Knowledge Base